When help is needed there is no time to waste. For this reason, LCS Support is available worldwide and Around the clock with the specialists you need.
Regardless of whether you have to correct a malfunction, urgently need an answer to a detailed question or need support for some other reason: Our experts are at your side when you need them to support you And your line at every stage of life.

Your benefits:
The Dötzel Service Line: One number for all questions
Around the clock service
Support for your specific problem provided by our machine specialists
Guaranteed response times on the basis of an LCS support contract
Fast shipment of spare parts when a malfunction occurs
Remote service as a way to provide a quick solution in response to your support request

Technical Support

Our pool of Dötzel experts provides advice and support in the event of equipment malfunctions or when you have technical questions, and can quickly organise shipment of spare parts even outside normal Dötzel business hours. And whatever may occur: Our worldwide LCS Support provides a secure safety net.

Remote Service

Do you have an LCS Support contract? If so, you have access to additional technical support services.

Remote Service makes it possible:
Economical and fast remote maintenance
Remote access the fastest possible support when a problem arises
Review, modification and optimisation of parameters
A convenient online solution for software updates and upgrades